DSGW-014 Support

I am currently reviewing your DSGW-014 as a possible addition to our project.
Why do you refer any technical questions to a community forum rather than provide direct support? How often do you review posts to provide answers?
The selection of your product will only be made if technical support is provided.
I have requested that the DSGW-014 User Manual be provided as the link does not work.
The lack of technical support is very frustrating and reflects badly on your products and company.